Our Approach to
Donations & Refunds.

1. General Refund Policy

Donations made to Mohan Lal Sanskritik Trust are generally considered voluntary contributions and are not refundable once successfully completed.

Before making a donation, please carefully check the donation amount and other transaction details.

2. Situations We May Review

Although donations are generally non-refundable, the Trust may review certain exceptional situations on a case-by-case basis.

These may include:

• A duplicate donation caused by a technical or transaction error
• An incorrect amount being processed due to a technical issue
• A transaction that appears to have been made without the donor's authorisation
• A payment that was debited from the donor's account but was not properly recorded or received by the Trust
• Other exceptional circumstances that the Trust determines should be reviewed

Review of a request does not automatically mean that a refund will be approved. Each situation may be considered based on the available transaction information and applicable circumstances.

3. Duplicate or Incorrect Payments

If you believe that you have accidentally made the same donation more than once or that an incorrect amount was charged due to a technical issue, please contact us as soon as possible.

To help us investigate the transaction, please provide the relevant transaction details, such as:

• Donor name
• Email address or phone number used during the transaction
• Transaction or payment reference number
• Date of the transaction
• Amount involved
• Any relevant payment confirmation or receipt

4. Unauthorised Transactions

If you believe that a donation or payment was made without your authorisation, please contact us promptly so that we can review the matter.

We may request transaction information or other reasonable evidence necessary to investigate the reported transaction.

You should also contact your bank, card issuer or relevant payment provider promptly if you believe that your payment credentials have been misused.

5. Third-Party Payment Providers

Donations or payments may be processed through third-party payment providers.

Such providers may have their own terms, refund procedures and dispute-resolution processes. Where applicable, a transaction may also be subject to the policies of the relevant payment provider or financial institution.

We recommend keeping your payment confirmation or receipt until the transaction has been fully completed.

6. Refund Request Process

If you believe your transaction qualifies for review, please contact us using the contact information provided below.

Please include sufficient information for us to identify and investigate the transaction.

Once we receive your request, we may review the transaction and contact you if additional information is required.

7. Refund Processing Time

If a refund is approved, the time required for the amount to be credited may depend on the payment method, payment provider, banking institution and other processing factors.

The Trust cannot guarantee a specific number of business days for the completion of a refund when processing is handled by a third-party payment provider or financial institution.

8. Changes to This Refund Policy

Mohan Lal Sanskritik Trust may update this Refund Policy from time to time to reflect changes in our activities, donation processes, payment arrangements or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

9. Contact Us

If you have a question about a donation, payment or refund request, please contact Mohan Lal Sanskritik Trust using the details below.